Remote Support
Download the remote support client so our technicians can connect directly to your computer.
How Remote Support Works
- Download the appropriate client for your operating system below.
- Run the application — no installation required.
- Share the session ID and password displayed on screen with our technician.
- Our team will connect securely and assist you directly.
Windows
Windows 10 & 11 (64-bit)
Approx. 26 MB • No installation required
macOS
macOS 12+ • Apple Silicon (ARM64)
Approx. 22 MB • No installation required
Secure & Private
Our remote support client uses end-to-end encryption. Sessions are only active when you run the application and provide the ID to our technician. We cannot connect without your explicit permission.
Prefer to open a written ticket? Submit a support ticket and we'll follow up by email.